InterAction consists of a number of components that work together. Each component must be working properly for users to be able to use your system without encountering errors. To assist you in the task of monitoring and maintaining your system, InterAction includes several options for viewing information about your system including reports, log files, and email messages.
| Component/Process | What is Available |
|---|---|
| Application Server |
Several reports and log files that provide information about the server status, usage, and other important information. Additionally, Application Server can automatically send email messages when errors occur. For more information, see Getting Information about your Application Server and Application Server Reports and Log Files. |
| Process Manager |
An error log for the Process Manager application details errors for the actual program, while logs for each process maintain information about each individual process that runs. Additionally, you can configure automated email messaging for each process to notify you when a process fails or runs successfully. For more information, see Managing the List of Scheduled Processes and Reviewing the Results for a Process. |
| Application Collaboration |
The SQL Results log captures all errors that occur during a transformation. A summary log displays a record of the actions Application Collaboration took during transformation. Additionally, a SQL trace log can be configured for troubleshooting transformation. |
| InterAction Administrator |
An error log records unexpected errors. For more information, see Viewing Error Logs for Administrator and Windows Client. |
| Windows Client |
An error log records unexpected errors. For more information, see Viewing Error Logs for Administrator and Windows Client. |
| Users |
Several reports that provide information about users and their contact lists. For more information, see InterAction Administrative Reports. Additionally, log files are available when users or user contacts are imported into InterAction. For more information, see Importing User Accounts Error Log and Importing User Contact List Error Log. |
| User to Firm Contact Sync | A log that details what occurred during the synchronization. Additionally, information is also recorded in the Process Manager log files. For more information, see Logging User to Firm Contact Sync. |
| Folders | A report is available that lists all folders in InterAction and the number of contacts linked into or sourced in each folder. For more information, see InterAction Administrative Reports. |
| InterAction Mobility |
InterAction Mobility uses the LexisNexis InterAction Mobility Connector service provides the outbound connection between your organization’s InterAction environment and the Mobility Web app hosted on Microsoft Cloud Services. You can get information about the service by checking the Windows Event Log in Windows Event Viewer. See also the InterAction Mobility documentation. |