The User to Firm Contact Sync log file maintains information about the User to Firm Contact Sync process, including the following:
- Total number of user contact lists synchronized
- Total number of errors
- Total number of warnings
- Any error messages or warning encountered
- Information about the configuration of the sync process
- A section for each user contact list that was synchronized
- For each user contact list, the total number of contacts synchronized
- For each user contact list, a list of new contacts that are matched with a contact in the firm list or are identified as a potential duplicate of a contact in the firm list
The User to Firm Contact Sync log file is automatically saved in the Data directory on the machine from which the process ran.
The log file is named IAC2IALSyncProcess.log. Each day, a new log file is automatically created and the previous day’s log file is renamed. For example, on December 21, 2015, the log file from December 20 is renamed to 20151220IAC2IALSyncProcess.log. (This file name displays the date first in yyyymmdd format.) Then, the log file for December 21 would be named IAC2IALSyncProcess.log.
This log file can be used in addition to the log for the actual process. You can review the log for the process in InterAction Administrator.
When scheduling User to Firm Contact Sync, you can set your preferences for the log level and deleting the log files. Do this by choosing Settings on the User to Firm Contact Sync dialog box.
Deleting Log Files
You can set the log files to be automatically deleted after a specified number of days. By default, InterAction is set to delete User to Firm Contact Sync log files after seven days.
Log Level
You can choose from four different levels of logging:
- Standard (recommended) - This option provides details on errors, warnings, and user collections. This is the best option to choose because it provides detailed information about the synchronization without producing a large log file.
- Low - Displays the errors and warnings received. This option does not display any information about the user contact lists.
- High - This option should only be used when troubleshooting a synchronization problem. Because a log file using a high level of logging can be very large, it is not recommended for everyday use or when doing an initial data load.
- Troubleshoot - This option should only be used when troubleshooting a synchronization problem with the assistance of LexisNexis InterAction Technical Support. Because a log file using a troubleshoot level of logging can be very large, it is not recommended for everyday use or when doing an initial data load.
User to Firm Contact Sync Error Handling
When you schedule a process, you can set the process to send an email message to an account whenever User to Firm Contact Sync runs or only when the sync fails. Because User to Firm Contact Sync runs several times throughout the day, you should set InterAction to send an email message if User to Firm Contact Sync fails to complete successfully. This notifies you immediately that the process has not run correctly without overwhelming your mailbox with messages when it has successfully run.
If you receive an email message indicating that User to Firm Contact Sync did not successfully complete, you should view the log for the process immediately.