You can use a combination of administrative reports, log files, and email alert messages to monitor and troubleshoot Application Server. Use the table below to determine which tool to use to solve problems with Application Server.
| Area/Question | Report or Log File | See for Details | |
|---|---|---|---|
| Errors/Troubleshooting | |||
| Why are users experiencing errors in the InterAction Web Client? | Application Server log file | Information Recorded in the Application Server Log Files | |
| Current Server Status | |||
| Did Application Server start correctly? | Check the InterAction log file or Application Server log file for the line: AppServer initialization took: You can also check the Server Status Report. | ||
| Is the Application Server running? | Server Status Report | Server Status Report | |
| How long has the server been running? | Server Status Report | Server Status Report | |
| Data Issues | |||
| Does the InterAction database have any database integrity issues that need correcting? | Check the InterAction log file for data integrity errors. | ||
| How much information from the InterAction database has been loaded? | Business Object Cache Report | Business Object Cache Report | |
| InterAction Environment | |||
| What additional fields have been created in my InterAction environment? What are their IDs? | Additional Fields Report | Additional Fields Report | |
| What classifications have been created in my InterAction environment? What are their IDs? | Classifications Report | Classifications Report | |
| What InterAction database is Application Server connected to? | Server Status Report | Server Status Report | |
| What defaults have been set in InterAction using InterAction Administrator? | Application Defaults Report | Application Defaults Report | |
| Usage | |||
| How many requests have been sent to the server? | Server Status Report | Server Status Report | |
| How many users are currently logged in to Application Server? | Server Status Report | Server Status Report | |
| Which users are accessing Application Server? |
Application Server W3C Log File (Analyze with Web tracking tools) |
Application Server W3C Log File | |
| What data are users displaying with InterAction Web Client? |
Application Server W3C Log File (Analyze with Web tracking tools) |
Application Server W3C Log File | |
| Application Server Configuration Files/Environment | |||
| What is the URL for the Data, Nugget, or Page Server? | Server Status Report | Server Status Report | |
| What is the value set for an environment variable? | Global Environment Variables Report | Global Environment Variables Report | |