There is some information regarding your InterAction and system configurations you should familiarize yourself with.
General Information for Troubleshooting
Make a note of the following information that you may need to provide to Technical Support or be aware of when you are troubleshooting.
Administrator Worksheet
| Item | Notes |
|---|---|
| LexisNexis Support Center Web Site User Name and Password | |
| Process Manager Workstation Name(s) | |
| Application Server Name(s) | |
| Mail Server Name(s) | |
| InterAction Database Server Name | |
| InterAction Database Name | |
| InterAction REST API Server | |
| Application Collaboration Workstation Name | |
| InterAction IAADMIN Password | |
| InterAction IDCAPP Password | |
| SQL Server sa Password | |
| Super User Account Name and Password |
General Tasks
The following are general tasks an InterAction Administrator might perform as needed.
- Send InterAction Technical Support an email regarding a question.
- Upload information for Technical Support to the LexisNexis FTP site.
- Open and use SQL Server Management Studio to query the InterAction database and export the results to an Excel spreadsheet.
- Create screen shots and paste them into a Word document to provide Technical Support with detailed information.
- Create a Remote Desktop Connection link to all of the workstations in the “Administrator Worksheet” above to administer the machines remotely.
- Backup and restore a copy of your InterAction database using SQL Server and place a copy of the backup on the LexisNexis FTP site so Technical Support can drill-down into your issue.
Desktop Links
We recommend creating the following desktop links to access required information quickly.
- InterAction Application Server:
-
Default installation directory for configuration file:
C:\Program Files\LexisNexis\InterAction\AppServer\iahome -
Default installation directory for Application Server logs:
C:\Program Files\LexisNexis\InterAction\ AppServer\logs
-
- InterAction Database Server (SQL Server)
- Remote desktop connection to server
- InterAction Process Manager:
- Remote desktop connection to Process Manager server
- Default installation directory for Process Manager Log files. Note that the directory location for this file is dependent upon the Data Directory setting that you chose when installing the InterAction Administrator.
- LexisNexis Knowledge Base on the InterAction Support Center web site.
InterAction Software
Install the following InterAction software on the InterAction Administrator’s workstation:
- InterAction Administrator (required), see the Administering InterAction® guide for more details.
- InterAction Windows Client (required), see the InterAction® for Data Stewards and Marketing Users guide for more details.
-
Application Collaboration (optional), see the Loading Data into InterAction® guide for more details.
Only use the Application Collaboration installation to view the configuration, never to run a transformation, if Application Collaboration is installed and scheduled to run from a different machine.
For detailed instructions on how to install the above software, see the Installation Reference for your version of InterAction, which is available from the Support Center.