The InterAction Application Server Cache
The InterAction Web Client pulls most of its data from the InterAction Application Server Cache. The cache is stored on the InterAction Application Server. Many changes made to contacts in the Windows Client, or to configuration settings or user data in the Administrator, do not immediately become available in the Web Client until the cache is refreshed with new data.
Administration in the Web Client
[A]Admin link in left-hand menu
[B]Refresh Application Server Cache link
[C] Changing the Logging Level
Refresh the InterAction Application Server Cache
- Log in to the InterAction Web Client as IAADMIN. Choose the Admin link in the left-hand menu.
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When the Administration screen displays, choose the Refresh InterAction Application Server Cache link.
Once the InterAction Application Server cache has been refreshed, you receive a dialog with some XML code on it.
A successful cache refresh is indicated by an errorCode of 0.
- Choose the Back button in your Web browser to return to the Administration screen.
Changing the Logging Level of the Application Server
At times, you may need to temporarily increase the logging level that the InterAction Application Server uses, for example for troubleshooting. The increase in logging level provides greater detail in the InterAction Application Server log. You can change the logging level on the Administration screen in the Web Client when logged in as IAADMIN.
InterAction Application Server Log Files
The InterAction Application Server log files are installed by default at the following location:
C:\Program Files\LexisNexis\InterAction\AppServer\logs.
The files are renamed each day with the current date. For instance, if today was October 31, 2015, the log file is named: InterAction-20151031.log.
Troubleshooting New User Issues
Once most new users have been synchronizing their PIM and InterAction for a short while, the InterAction Administrator can begin to field questions from the users regarding the quality of the data.
In order to access the users’ PIM contacts, you need super-user access to the contacts. You can also have proxy or delegate access to see the contacts in the PIM. Also, you should be set as a proxy to the user in the InterAction Administrator.
Set the InterAction Administrator as a Proxy for a User
- Choose User Account and Group Configuration from the main entity list of the InterAction Administrator.
- Choose User Accounts.
- Select the ‘Administrator, InterAction’ user and choose Edit.
- Choose the Proxies tab.
- Choose the Add button next to the Is a Proxy For box.
- Mark the users you want to set the Administrator as a proxy for and choose OK.
After the next InterAction Application Server cache refresh, you will have access to work as a proxy for the user in the InterAction Web Client. However, when working as a proxy, you can only see Personal and Firm contacts. Private contacts are not visible to you.