For some additional fields, you may want to store more than one item. For example, the Services Provided field include in the Client Information folder tracks the services your organization provides to a client. Since your organization might provide several different services to the same client, this field is a multiple-value additional field.
[A] Multiple value fields displayed in the Web Client. The values are separated by semi-colons (;).
[B] The same multiple value fields displayed in the Windows Client. In the top portion of the view, the values are also separated by semi-colons.
[C] The values for the selected field are displayed at the bottom of the view, along with buttons for managing the list of values.
You can define any additional field as a multiple-value field. This allows users to enter an unlimited number of values for the field. Users can enter as many items as apply.
When defining a multiple value additional field, it is often useful to use the secondary field to collect additional information about each entry. Note that you cannot search for a contact based on values stored in the secondary field. This information is displayed in both the Windows Client and the Web Client. It can be included in reports and exported as well.
For example, you could create a multiple-value additional field called “Children” and set the secondary field to “Birthday.”
Note that the secondary field can also be used with single-value fields.