Your country configuration affects the display and printing of address layouts for each contact.
Since country is a required field, InterAction can determine whether or not it is appropriate to display the country within mailings, and if it is displayed, InterAction determines the appropriate language.
The Manage Countries dialog box displays the supported countries and their applicable International Organization for Standardization (ISO) code. Neither of these values can be edited nor can new countries be added in InterAction. However, you can modify certain information regarding a particular country.
For each of the supported countries, InterAction maintains the country name in twenty supported languages. This makes it possible to match up certain address information regardless of the language or alternate name used by the user and display the appropriate language for the country on mailings.
See the InterAction for Data Stewards and Marketing Users guide for information regarding international mailings.
Editing Country Information
From the Manage Countries dialog box, select the applicable country and choose Edit.
InterAction displays the Edit Country dialog box.
Specify whether to include the state as part of the address with the Display state/province field... check box.
For example, some countries do not have states. Therefore, to increase the accuracy of the data, you would choose to not display a State field in the user interface for the applicable country is selected.
Specify whether to Validate state/province names users enter for this country.
This check box is only active when the Display state/province field... check box is selected.
If selected, the system validates that the state is included in the State/Province tab. If you add/edit an address with an invalid state in the Web Client, a Suspect Address Data Change Management ticket is generated. If you are working in the Windows Client and add an invalid state, InterAction displays an error message and you must select a valid state.
Specify the State/Province and Postal Code nomenclature you wish to use for the applicable country.
For example, for United Kingdom addresses, you would use Counties.
This change is visible when adding and editing addresses in InterAction.
Address Layout Rules
Out of the box, most of the included countries have a default address layout. For countries without a default address layout, the system uses a layout when displaying or printing the address. This layout is based on international mailing standards.
From the Edit Country dialog box, Country tab, you can modify the default address layout for the applicable country by choosing Insert. The Insert Field dialog box lists the available fields for specifying your address format. These fields are tokens and are not affected by a change in nomenclature. For example, if you change the nomenclature for Postal Code to Zip Code, the token remains <Postal Code>.
When modifying or specifying an address layout, note the following:
- Address layouts must contain street, additional line, and country tokens.
If the Display state/province check box is selected, the address format must contain either the <State/Province> or <State/Province Full> token.
Note: The <State/Province> token displays the abbreviated name of the state/province. The <State/Province Full> token displays the spelled out name.
- The address layout cannot contain both the <State/Province> and <State/Province Full> tokens. Only one may be used in an address layout.
- You may enter additional spacing if needed.