Turnover within organizations is unavoidable. Employees come and go as part of an organization’s natural evolution. However, what is avoidable is the loss of key contacts and relationships an employee has fostered while working for your organization. Maintaining that intellectual property is vital to the continued success of your organization.
With this in mind, there are two areas that must be addressed:
- Relationship Tasks - these are the processes for determining what and whom an employee knew, so you can preserve any relationships and maintain the continuity of your business. These tasks are more important than the administrative tasks.
- Administrative Tasks - these are the normal cleanup processes of removing an employee as a user of InterAction.
For detailed steps on removing a user from InterAction, see the InterAction Recommendations for When an Employee Leaves Your Organization best practice document on the Support Center Web site.